The Devil Is In The Details


From an early age, we are taught the importance of the details. Pick up just about any LEGO instruction booklet and you'll see 73-pages of the most detailed directions you'll ever read. Inevitably, when you miss the pebble-sized piece on Step 17, the entire structure is compromised, but of course, you don't realize that until Step 45. This is enough to drive almost anyone crazy, but as I do with most things - I see a bigger lesson here. 

Whether it is LEGOs or a real estate transaction, the devil is most certainly in the details. Details seem relatively simple in nature, often appearing to be a minor element to skip during a lengthy process. The thing about details is that at the moment, they can seem minor or relatively inconsequential, only revealing their true importance later on even sometimes when it is too late to fix the problem. 

But for some, this is a struggle. If that's you, that's okay. You're not alone. In fact, you're in good company. We're all born different with a different set of skills and strong suits.  That's okay. The key is in identifying where we struggle and putting in the extra effort to ensure we're delivering top-notch, memorable service. The lasting impression we leave is often found in the details and that simply isn't something we can afford to overlook.